Business Analyst at GovCIO

GovCIO is currently hiring for a remote Business Analyst to support the EPA. This position is within the United States and is fully remote. Responsibilities As part of the EPA ESSET team, provide Tier 1/2 Help Desk Support for the EPA Next Generation Grant System Master all aspects of User Roles and Use Cases for the EPA Next Generation Grant System; this includes KB articles, SOPs, and related training documentation Open and actively manage ServiceNow helpdesk tickets Escalate high priority is…